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FAQ & troubleshooting

Is NetOpsNow really free?​

Yes — every tool and every feature, with no trials or locked tiers. The service is funded by community backers and sponsors.

My agent shows as disconnected​

  1. Check the agent process is still running on its machine, and that the machine has internet access.
  2. Log out of the dashboard and log back in — an expired session can make agents appear offline even when they're fine.
  3. If the agent's key was revoked by an admin, it can't reconnect — generate a new key and restart the agent with it.

The agent won't register — "invalid or revoked agent token"​

The key you entered has been revoked or mistyped. Ask your organization admin for a fresh key (or generate one yourself if you have the Super user or Admin role) and restart the agent.

"Max agents limit reached"​

Each organization has a cap on simultaneously connected agents. Disconnect an agent you no longer need (or ask your admin to), then register the new one.

A tool run hangs or never finishes​

  • Click Stop to abort the run, then try again.
  • If it's a P2P speed test, the destination agent may be behind a firewall that blocks incoming connections — check that the two agents can actually reach each other.
  • If every tool hangs on one specific agent, restart that agent.

I ran a tool but got no result rows​

Check which agent is selected in the tool's settings (gear icon). If the selected agent went offline, pick another one.

Why did everything in the sandbox disappear?​

The sandbox resets every day at 00:00 UTC — all agents and keys there are wiped. The banner at the top of the sandbox shows a live countdown to the next reset. For anything persistent, create your own account.

I didn't get my verification email​

Check your spam folder first. You can trigger the email again from the login screen. Until the address is verified, you can't enter the dashboard.

My account is disabled​

You'll see "This account has been disabled. Contact your administrator." — your organization's admin disabled the login and can re-enable it.

How do I report a bug or ask for help?​

Use the Contact page inside the app — it goes straight to the team. Sponsors get priority responses.